Welcome to Choctaw Regional Medical Center

Clinical Receptionist


General Summary: The receptionist is responsible for greeting patients and registering them with current, accurate demographic information. Serves as liaison with professional billing service. Responsible for efficient administration of office operations. Performs duties in a manner consistent with Choctaw Regional Medical Center to ensure accomplishment of objectives.

Essential Functions:

  • Always maintains confidentiality according to Health Insurance Portability and Accountability (HIPPA) guidelines.
  • Answers telephones, relays message and collaborates with Nursing for patient scheduling.
  • Performs patient “check in” process including registering new patients, updating of demographic and insurance information, as needed.
  • Performs patient “check out” process including collection of payments.
  • Assists patients and responds to all requests for assistance and information using a professional manner, as needed.
  • Updates and maintains medical records per Louisville Medical Clinic and practice/clinic policies as needed.
  • Assists with end of day/month reconciliation and financials of the clinic.
  • Contacts responsible party of non-insured patients, by telephone, to evaluate financial status.
  • Collaborates with Clinic Manager and billing department for resolution of accounts.
  • Prints account information for litigation.
  • Remains current with and adheres to all clinic polices, standards of conduct and all regulatory guidelines.
  • Creates a work professional environment that promotes safety for patients, staff, and customers.

Required Qualifications:

  • High school diploma or equivalency required.
  • One year office experience preferred including phones and typing required or an equivalent combination of educational experience from which comparable job knowledge could be acquired.
  • Medical office setting experience preferred.
  • Clinical perception is necessary to proofread materials, to index/file documents, and to organize office operations in daily work.

Physical Requirements:

  • Must have normal range of hearing, vision, and manual dexterity.
  • Must have the ability to occasionally lift and transport items (files, supplies) weighing up to fifty (50) pounds.
  • Must have skills in gathering information, interpreting needs, and preparing recommendations relating to professional billing requirements.
  • May on occasion be exposed to environmental cleaners.
  • May on occasion be exposed to disoriented or agitated clients.
  • Assignment requires overtime and/or non-standard work hours, as needed, to meet job standards/expectations.

Knowledge, Skills, and Abilities:

  • Must have the ability to communicate effectively and efficiently with patients, peers, superiors, and others on a one-to-one basis using appropriate vocabulary, grammar, and word usage.
  • Skills in mathematical calculations, understanding of financial analysis terms; basic financial skills.
  • Knowledge of healthcare administration and medical terminology is desirable.
  • Strong organizational and time management skills; Strong attention to detail, critical thinking, and problem solving.
  • Proficiency in computer skills and of office equipment operations, with ability to learn new software applications.


NOTE: This job description is an overall statement of major accountabilities and duties performed by incumbents in this position. The incumbent may be required to perform other position-related duties other than those described in this description.


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